Vonode
EN

Help and contact

Vonode Support

Email support@vonode.cc for app issues, feedback and feature requests.

Email support

Include the details listed below so we can help faster.

support@vonode.cc

Before pairing

Install the node software (see the install guide), run vonode pair on the node to show a pairing QR code, and make sure the phone can reach the node’s SSH gateway port (2222 by default). A pairing QR code expires after five minutes and works once. Older self-hosted nodes may instead offer Manual Login. Manual Login requires a system-trusted HTTPS connection.

Notifications

Allow notifications in iOS, keep the node’s relay grant enabled, and confirm the node can reach push.vonode.cc.

Calls and media

Allow microphone access, verify the node reports voice readiness, and remember that carrier and hardware support vary; the hardware page lists what has been tested. Vonode is not an emergency service.

Information to include

  • App version and iOS/iPadOS version.
  • Node version and a redacted diagnostic report.
  • The exact time and visible error message.
  • Whether the issue occurs on Wi-Fi, cellular data or both.

Never email APNs tokens, passwords, pairing secrets, private keys, full SIM identifiers, message content or recordings.

Compatibility

The app requires iOS or iPadOS 17 or later and a compatible user-operated Vonode node. Hardware, SIM plans, carrier service, VPS hosting and network fees are not included with the iOS app.

Vonode is developed and operated by VONODE LLC, a Michigan limited liability company.

Support and product inquiries: support@vonode.cc.

The private App Review contact telephone number and reviewer contact details are supplied directly to Apple in App Store Connect.